Get in touch

Need help? This area provides all information regarding phone support within the scope of maintenance contracts and projects. You don't have any contract? Please fill in our Support request and send us your enquiry.

Call our Hotline in case of questions dealing with everyday business

Please have your password ready.

The password is provided in your maintenance contract together with the telephone number.

Need help? Just call our Hotline; our engineers are eager to help you and answer questions on issues of immediate interest. Whether you can use this service has been settled in your maintenance contract.

Call our Helpline in case of questions prior to project start

Helpline:
+49 261 9285 777

Any questions? Just call our free Helpline in case of initial questions prior to the realization of a project.

Call our Projectline in case of questions during projecting

Please have your password ready. The password has been sent to you by mail together with the telephone number at project start.

Need help with your project? Just call our Projectline in case you need immediate assistance during the projecting phase.

In case of returns ask for Return Merchandise Authorization (RMA)

Please call +49 261 9285 200 and ask for your RMA number. Download the RMA form afterwards and complete all fields. For additional information please refer to the RMA form.

Even after thorough and intensive tests and controls some of our products may be defective. It is bad enough that your product develops a fault, so we make our returns or repair service as painless as possible. You only have to fill in the RMA form and follow the instructions given there. We apologize for the faulty product and any inconvenience this may cause and will do our best to help you as quickly as possible.