Carsten Schmidt-Grotejohann
Head of Support/ASP/Operating
+49 261 9285 0
Need help? This area provides all information regarding phone support within the scope of maintenance contracts and projects. You don't have any contract? Please fill in our Support request and send us your enquiry.
Please have your password ready.
The password is provided in your maintenance contract together with the telephone number.
Need help? Just call our Hotline; our engineers are eager to help you and answer questions on issues of immediate interest. Whether you can use this service has been settled in your maintenance contract.
Helpline:
+49 261 9285 777
Any questions? Just call our free Helpline in case of initial questions prior to the realization of a project.
Please have your password ready. The password has been sent to you by mail together with the telephone number at project start.
Need help with your project? Just call our Projectline in case you need immediate assistance during the projecting phase.
Please call +49 261 9285 200 and ask for your RMA number. Download the RMA form afterwards and complete all fields. For additional information please refer to the RMA form.
Even after thorough and intensive tests and controls some of our products may be defective. It is bad enough that your product develops a fault, so we make our returns or repair service as painless as possible. You only have to fill in the RMA form and follow the instructions given there. We apologize for the faulty product and any inconvenience this may cause and will do our best to help you as quickly as possible.
Head of Support/ASP/Operating
+49 261 9285 0
We offer excellent service.
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